Our team of experienced social workers are responsible for running the Elder Abuse Response Service (EARS) for people aged 65 and over in the greater Wellington region.

They work compassionately alongside older people and their families and networks to address any concerns about risk and safety to older people.

Who to contact

  • Call our Wellington office on 04 805 0880 and leave a message for our EARS staff if you’re concerned about the safety and wellbeing of an older person. They will return your call within one working day.
  • Email our EARS team: help@wesleyeldercare.org.nz
  • Call the police on 111 if you believe there is immediate or urgent risk to an older person’s safety.
  • You can also call a 24-hour national phoneline on 0800 326 6865 for non-urgent but serious concerns about the safety of an older person wherever they live. Your call will be directed to the nearest EARS provider in your region.

We believe that older people have the right to be treated with respect, dignity and care.


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