What we do . Elder Abuse Response Service

Elder Abuse Response Service

Helping to make sure older people are treated with dignity and respect

Our team of experienced social workers are responsible for running the Elder Abuse Response Service (EARS) for people aged 65 and over in the greater Wellington region.

They work compassionately alongside older people and their families and networks to address any concerns about risk and safety to older people.

Who to contact

  • Call our Wellington office on 04 805 0880 and leave a message for our EARS staff if you’re concerned about the safety and wellbeing of an older person. They will return your call within one working day.
  • Email our EARS team: help@wesleyeldercare.org.nz
  • Call the police on 111 if you believe there is immediate or urgent risk to an older person’s safety.
  • You can also call a 24-hour national phoneline on 0800 326 6865 for non-urgent but serious concerns about the safety of an older person wherever they live. Your call will be directed to the nearest EARS provider in your region.

What is elder abuse?

Elder abuse is a crime. Any act that causes harm to an older person is elder abuse. Elder abuse can be very subtle and take many different forms. These include:

  • coercion
  • bullying
  • name-calling
  • verbal
  • physical abuse
  • financial abuse.

Most abuse happens by someone the older person knows. Of the older people who suffer harm, many are in a dependent relationship they do not feel they can leave. The relationship could be with a family member or a paid or unpaid caregiver.

Risk factors for elder abuse

  • Being dependent on others
  • Families in conflict
  • Isolation
  • Stress in care relationships
  • Mental illness
  • Dementia
  • Poor understanding of rights and responsibilities
  • Elders caring for others at home.

More information about elder abuse

We believe that older people have the right to be treated with respect, dignity and care.

Elder Abuse Response Service

P: 04 805 0880
E: help@wesleyeldercare.org.nz

Team Manager: Claire Booth
P: 04 805 0876
E: cbooth@wesleyca.org.nz